Monthly Retainer, (block Hours)You can purchase prepaid hours and save hundreds even thousands of dollars.
With our discounted Block Hour purchase you can pre-purchase block hours.
You can start with our introductory 10 Hour block and use the hours for the whole year. We offer blocks of hours ranging from 10-60 hour blocks.
The more hours you purchase the more $$ you save.

Managed Services, What is it and is it the right solution for my company?

Managed Services or “Managed Service Providers” are organizations that specialize in providing preventative maintenance solutions for companies that desire to operate at an optimal level of efficiency.  Managed Services are designed specifically for meet the needs of each company based upon how they utilize and depend upon technology to keep their business running as productively as possible.

The primary focus of Managed Services is to monitor and actively maintain networks, external devices and user desktops/laptops which in turn reduces lost work time and optimizes network operations.  What does that mean for our clients?  It means that there is solution to improve productivity and maximize your business operations. 

If you are ready to break away from the fix and repair level of IT Service, we can help provide you with a better solution.

Benefits of having a Maintenance agreement.

TECHNICAL SUPPORT SERVICES

• RESPONSE TIME
  Onsite support Monday – Friday 8 a.m. to 8 p.m. (1 hour minimum)
  Phone and Remote support Monday – Friday 8 a.m. to 8 p.m. (30 minute minimum)
  Emergency Onsite Response Time of (1) to (3) hours
  Emergency Remote Access Response Time with-in one hour.
  If the primary technician is not available an on-call technician will handle the service call.
• DESCRIPTION OF SERVICES PERFORMED EACH MONTH
  Routine Backup of System (if backup system is in place)
  Review application, security, system and DNS Event Logs
  Monitor Firewall Alerts, Errors, Filters, Security and Warning Logs
  Conduct Domain Controller Diagnostics
  Conduct Network Diagnostics
  Conduct Virus Scans
  Conduct Adware, Spyware and Malware Scans on Systems
  Defragmentation of System and Data Drives
  Assess DHCP and DNS tables for inconsistencies and issues
  Monitor Bandwidth Utilization
  Install and Upgrade User and Server Software as necessary
  Reformat and Recondition Systems when necessary
  Maintain a reliable emergency recovery plan
  Modify and update emergency plans as resources and conditions change
  Troubleshoot and diagnose hardware components
  Repair and service components
  Add or remove e-mail accounts
  Follow up on existing components under warranty
  Virus Repair and protection (Software costs to be paid by client)
  Data recovery up to Category 2 (Category 3 Data Recovery is completed by a third party vendor - client to pay separately)
  Monitor system backup

 

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