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Tech Support Services

On-Site Tech Support Services

When your desktop or laptop is not functioning properly, our Tech Support Team understands how mission critical it can be to get your system back up and running smoothly. Therefore Orange County Computer® Inc. provides our clientele with a one stop technology solution to maintain your home work group or office network environment. Furthermore, our courteous staff can schedule emergency or standard Tech Support to your home or office. In addition, we are just a phone call or an email away from resolving your issues. In addition, our Technical Skillset is quite extensive and ranges from Data Recovery to Security Solutions.

On-Site Support Services for Residential / Home Office Clients:

  • Data Recovery Services
  • Advanced Diagnostic & Repair
  • Software Installation & Troubleshooting
  • Computer Optimization
  • Hardware Installation/Replacement
  • Operating System Install
  • Virus Removal and Prevention Services
  • Security Solutions
  • Data Management Solutions
  • Software Licensing
  • Off-Site Backup Solutions
  • Wireless Network Installation & Configuration
  • Internet Safety Solutions (for families)

Remote Access Tech Support

At Orange County Computer® we understand the sense of urgency our clients expect when they experience desktop, laptop or network problems. Therefore to meet the needs of our busy customers, we offer telephone/remote tech support services. Consequently this enables us to resolve many issues quickly and with minimal interruption in work flow.

Customers can either contact us over the phone at 949-699-6619 or send an email to get started.

As a result clients that utilize remote / telephonic tech support services can enjoy to benefits of quick troubleshooting and resolution, minimal downtime and can get back to work quickly without the trouble of scheduling the time for a technician to come on-site or to unplug the system and drop it off when their schedule permits. Customers may utilize these services provided that they have an internet connection.

Examples of Telephone / Remote Tech Support Services include but are not limited to:

  • System Diagnostics
  • Basic Virus Removal
  • Email Issues
  • System Updates / Patch Management
  • Hardware Compatibility Issues
  • File Retrieval
  • Minor Data Recovery
  • Software Support
  • Software Installation
  • Backup Configuration
  • Software Training

In addition, Remote Support Services are available 24 hours a day, 7 days a week*. We have heard hundreds of complaints over the years about clients having to deal with support provided by “techs” that they can hardly understand and are located half-way around the world. Most of all, that is a frustration that we want to eliminate for our clients. As a result at Orange County Computer®, we believe that quality service and communication with our customers should be a positive experience, therefore, when you contact us, you are speaking with the actual technicians at our Tech Repair Center in Orange County, CA.

Contact Us today to schedule an appointment for on-site service.
To learn more about the technology solutions that Orange County Computer® can provide for you call us at 949-699-6619.

*The cost for Remote Access Support will vary depending on the day and time. Emergency Rates may apply.