Many times letters are written to companies to share concerns or “areas for improvement” regarding their product, customer service or customer support. This time I write to you for one purpose: to say thank you for your wonderful customer service and support.
As I start my company, it is important for me to find a company big enough to support my IT directives but small enough to give me the personal touch that sometimes will get lost when dealing with the “big” companies. Orange County Computer has demonstrated the skill set, knowledge and capability parallel to the larger IT companies that can support my network, laptops, desktops and work stations.
Your customer support is immediate and my problems are solved the first time. Your customer service is professional and courteous and it is very easy to reach a “live person” from your company during the business day and after hours. You always will call back and keep the commitments made to me regarding upgrades, repairs and follow up.
I have been very pleased and happy to start my company with a strong business partner such as Orange County Computer. You have proven customer satisfaction is your #1 priority and I want to say thank you.